Shipping policy

Last Updated: 24 June 2026

At Ruby Elixirs, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines our shipping procedures, estimated delivery timelines, and other important information regarding order fulfillment.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within [1-2 BUSINESS DAYS] after payment confirmation.

Orders placed on weekends, public holidays, or during promotional events may require additional processing time.

Please note:

  • Processing time is separate from shipping time.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • In rare cases, order processing may take longer due to inventory verification, payment review, or unforeseen circumstances.

2. Shipping Methods

We partner with trusted courier and logistics providers to ensure reliable delivery.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Regional Courier Services

  • Third-Party Logistics Partners

The shipping method available for your order may depend on your delivery location and product availability.

3. Delivery Timeframes

Estimated delivery times are as follows:

Domestic Shipping (India)

  • Metro Cities: [2-5 BUSINESS DAYS]

  • Tier 2 & Tier 3 Cities: [3-7 BUSINESS DAYS]

  • Remote Locations: [5-10 BUSINESS DAYS]

Delivery timelines are estimates and may vary depending on:

  • Courier partner performance

  • Weather conditions

  • Public holidays

  • Local delivery restrictions

  • Remote area accessibility

4. Shipping Costs

Shipping charges are calculated based on:

  • Delivery location

  • Order value

  • Package weight and dimensions

  • Selected shipping method

Shipping Cost: ACCORDING TO PLACE OF DELIVERY

Any applicable shipping charges will be displayed at checkout before payment is completed.

We may occasionally offer promotional free shipping offers, which will be communicated on our website.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • Tracking details (if available)

  • Courier partner information

Customers can use the tracking number provided to monitor shipment progress directly through the courier partner's website.

If you do not receive tracking information within [24-48 HOURS] after shipment, please contact us.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Weather disruptions

  • Natural disasters

  • Public holidays

  • Transportation issues

  • Government restrictions

  • Courier network delays

  • Incorrect shipping information provided by customers

Ruby Elixirs shall not be liable for delays caused by third-party shipping providers or unforeseen events.

If your package appears delayed, please contact us and we will assist in coordinating with the courier partner.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address, phone number, or recipient information is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Orders returned to us due to incorrect information may require re-shipment fees.

Please contact us immediately if you need to update your shipping details after placing an order.

8. Lost, Damaged, or Missing Packages

If your order arrives damaged or appears lost in transit:

  1. Contact us within [48 HOURS] of delivery or expected delivery date.

  2. Provide your order number and relevant photographs (if applicable).

  3. Our team will investigate the issue with the courier partner.

Resolution may include:

  • Replacement shipment

  • Store credit

  • Refund (where applicable and approved)

Claims submitted after the specified reporting period may not be eligible for resolution.

9. International Shipping

[IF APPLICABLE]

Ruby Elixirs may offer international shipping to selected countries.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT/GST charges

  • Local handling fees

International delivery times vary by destination and customs processing requirements.

Please note that customs clearance delays are beyond our control.

If international shipping is not currently available, this section may be updated in the future.

10. Order Acceptance and Delivery Confirmation

A shipment confirmation email does not guarantee delivery.

An order is considered successfully delivered when:

  • The courier partner marks the shipment as delivered, or

  • The package is received at the provided delivery address.

Customers should ensure someone is available to receive the package when delivery is attempted.

11. Contact Us

For any shipping-related questions or concerns, please contact us:

Ruby Elixirs
Email: founders@rubyelixirs.com
Phone: 9958679753
Address: Gurugram, Haryana, India

Our customer support team will make reasonable efforts to respond within [24-48 BUSINESS HOURS].