Terms of service

Last Updated: 24 June 2026

Welcome to Ruby Elixirs. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you represent that:

  • You are at least 18 years of age or have the consent of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • The information you provide is accurate, complete, and current.

2. Account Terms

If you create an account with us, you are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Restricting access to your account.

  • All activities conducted through your account.

You agree to notify us immediately at founders@rubyelixirs.com . if you suspect unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Products and Services

We make every effort to display products accurately, including descriptions, images, packaging, and pricing.

However:

  • Product colors may vary depending on device screens.

  • Packaging may differ slightly from displayed images.

  • Certain products may be available only in limited quantities.

  • Product availability is subject to change without notice.

We reserve the right to discontinue any product at any time.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

By placing an order, you agree that:

  • Prices are subject to change without prior notice.

  • Applicable taxes, shipping charges, and fees may be added at checkout.

  • Payment must be completed before an order is processed.

Accepted payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Other approved payment methods

If a payment is declined or fails, we reserve the right to cancel the order.

5. Order Acceptance

Your order constitutes an offer to purchase products from us.

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders due to pricing errors.

  • Cancel orders suspected of fraud or misuse.

  • Limit quantities purchased by a customer.

An order confirmation email does not constitute final acceptance. The contract is formed only when your order is dispatched.

If an order is cancelled after payment has been received, the applicable refund will be processed.

6. Shipping and Delivery

We strive to process and dispatch orders promptly.

Estimated delivery timelines are provided for convenience only and are not guaranteed.

Customers acknowledge that:

  • Delivery times may vary depending on location and courier availability.

  • Delays caused by weather, strikes, natural disasters, governmental actions, or logistics providers are beyond our control.

  • Incorrect shipping information provided by customers may result in delays or failed delivery.

Orders are generally processed within 2-3 unless otherwise stated.

7. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Generally:

  • Return requests must be submitted within 2-3 days of delivery.

  • Products must be unused, unopened, and in original packaging unless defective.

  • Refunds are issued only after inspection and approval.

  • Shipping charges may be non-refundable unless the error was caused by us.

Certain items may be non-returnable due to hygiene, safety, or legal reasons.

Please contact founders@rubyelixirs.com for assistance with return requests.

8. Intellectual Property

All content on this website, including:

  • Logos

  • Brand names

  • Product names

  • Images

  • Graphics

  • Text

  • Website design

is the property of Ruby Elixirs or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Uses

You agree not to:

  • Violate any applicable law or regulation.

  • Use the website for fraudulent activities.

  • Attempt unauthorized access to systems or accounts.

  • Distribute malware, viruses, or harmful code.

  • Interfere with website functionality.

  • Use automated systems to scrape or extract website data.

  • Infringe intellectual property rights.

  • Submit false or misleading information.

Violation of these provisions may result in immediate suspension or legal action.

10. Limitation of Liability

To the maximum extent permitted by law, Ruby Elixirs , its owners, directors, employees, affiliates, and partners shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Business interruption

arising from:

  • Use of the website

  • Inability to access the website

  • Product use or misuse

  • Delays in shipping or delivery

  • Third-party service failures

Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Ruby Elixirs, its owners, employees, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:

  • Your violation of these Terms.

  • Misuse of the website.

  • Violation of any applicable laws or rights of third parties.

12. Third-Party Links

Our website may contain links to third-party websites.

We do not control and are not responsible for:

  • Content

  • Privacy practices

  • Policies

  • Services

of third-party websites.

Accessing third-party websites is at your own risk.

13. Force Majeure

We shall not be held liable for any delay or failure to perform obligations caused by events beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Epidemics

  • Government actions

  • Internet outages

  • Transportation disruptions

  • Labor disputes

14. Changes to Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Continued use of the website after modifications constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or use of the website shall be subject to the exclusive jurisdiction of the courts located in GURUGRAM, HARYANA, INDIA.

16. Contact Information

For questions regarding these Terms, please contact:

[STORE NAME]
Email: founders@rubyelixirs.com
Phone: 9958679753
Address: Gurugram, Haryana, India 

We will make reasonable efforts to respond to inquiries within a reasonable timeframe.